Redbox Systems Analyst II, CAPS in Bellevue, Washington
Systems Analyst II, CAPS
The Systems Analyst II acts as the liaison between the business and technology delivery teams, interfacing directly with users, process owners and business customers across Redbox. The System Analyst II will gather customer requirements, analyze data, identify process gaps, and generate detailed functional and technical requirements for new initiatives/products, enhancements of existing systems, and provide ongoing application support within the Corporate Application Platform Services group in Corporate IT.
Elicit requirements using appropriate tools which could include interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Interpret and elicit detailed business requirements into documentation used by technology team to build and manage solutions. Work with development & other technology teams to refine documentation as needed and provide documentation representing the final solution
Lead planning, prioritization and other meetings with technology and business teams
Provide ongoing customer support with a high level of customer service
Create documentation, communications and training for users on a variety of internal applications
Manage the intake process for break/fix and enhancement work for existing solutions
Define documents and performs necessary tests to ensure product performance, availability and reliability
Serve as a resource during any phase of the solution development life cycle, as example plan and implement test cycles
May lead cross-functional teams to address business or systems issues
Education & Experience
Bachelor’s degree required, with focus in business administration, computer science, engineering or related field preferred
5-8 years supporting small/medium systems analysis projects in a technology organization
Experience supporting enterprise corporate applications and tools preferred
Familiarity with project management and Agile development methodologies preferred
Demonstrated success implementing enterprise or cross-group processes and governance
Intermediate level experience with Microsoft Office applications including Excel, PowerPoint, & Word
Knowledge, Skills & Abilities
Proven ability to work with cross-functional teams to ensure project task accuracy and drive resolution of issues and constraints
Strong meeting facilitation skills
Understand the core concepts of a scrum master; certification preferred
Solid written and verbal communication skills
Strong organizational skills with ability to manage intake through to delivery/resolution process used by various teams
Technical aptitude for learning, evangelizing and using applications/solutions
Ability to analyze issues objectively and develop effective solutions
Sedentary work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or regularly move objects. Communicate and exchange information with co-workers and others in person and electronically.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
For Compensation Use Only
Revision Date: November 2018
Job Code: TEC033
Pay Grade: Systems Analyst II
FLSA Status: Exempt
Redbox® is always on the lookout for innovative thinkers. If you like solving problems in new ways, if you’re passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You’ll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.
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Posting Notes: || United States || Washington || Bellevue || ||