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Redbox Supervisor Regional Operations - Frederick, MD in Frederick, Maryland

Regional Operations Supervisor (ROS) - Frederick, MD

Position Overview

This position will be focused on providing leadership and managing the day to day performance of Redbox Kiosks and merchandising teams in a defined territory. At Redbox, we work hard but have fun.

Key Responsibilities

  • Manage People

  • Ensure appropriate division of tasks and distribution of workload among team members

  • Interact, develop, and maintain positive working relationships with client partners, customers, staff personnel, and corporate staff

  • Recruit, train, manage, and develop team of Field Support Representatives covering a specific geographical market

  • Drive and manage people engagement initiatives

  • Manage Kiosks

  • Continually monitor and manage territory performance based on the successful achievement of company goals

  • Monitor reliability of network infrastructure and operating systems

  • Manage the installation, configuration, servicing, troubleshooting, and repairs of the company's electronic and mechanical equipment at the customer's site, including ensuring that hardware and software components are upgraded as required

  • Manage Product

  • Maintain organized and accurate inventory accountability of product and parts within the region

  • Ensure timely and efficient returns to vendors

  • Manage the distribution and thinning of inventory appropriately of kiosks

  • Manage Costs

  • Optimize routes of field operators for maximum efficiency as well as expeditious resolution to outstanding issues

  • Manage appropriate staffing requirements and provide written business case justification for all requisitions

  • Manage work schedules and reconcile weekly actual miles driven and time worked against cost of distribution model

  • Manage Process

  • Identify, develop, train, and enforce standard operating procedures which facilitate work efficiencies while achieving company goals

  • Manage Projects

  • Make independent and effective decisions regarding matters relating directly to general operations of assigned territory

Education & Experience

  • 1+ years direct supervisory experience

  • Proven track record as an effective supervisor of field employees

  • Minimum high school diploma or GED equivalent

  • Associates degree preferred

  • 3+ years of computer, computer operations, network, communications, or related technical experience

  • Experience with managing remote employees

  • Experience with process management

  • Prior experience in retail, merchandising, or customer service

Additional Requirements

  • Must have valid driver’s license and acceptable driving record

Physical Requirements

  • Ability to lift 50 lbs

  • Ability to bend, kneel, push, pull, and stand for extended periods of time

Redbox® is always on the lookout for innovative thinkers. If you like solving problems in new ways, if you’re passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You’ll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.

If you need an accommodation to complete our application process, please contact us at Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Applicants and employees are protected from discrimination under Federal law. For more information please see EEO is the Law.

Posting Notes: || United States || Maryland || Frederick || ||

EOE including Disability/Protected Veterans

If you need an accommodation to complete our application process, please contact us at

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