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Redbox Dir On Demand Operations in Oakbrook Terrace, Illinois

Director On Demand Operations

Position Overview

Reporting to the General Manager, On Demand at Redbox, the Director of Operations is responsible for the strategy, governance, and execution of key operational functions for Redbox On Demand. This role ensures major programs and projects are planned, analyzed, executed and delivered in a successful, efficient, transparent, and repeatable manner. Additionally, this role manages KPIs, supply chain management and optimizes key processes across the business. The Director of Operations also serves as a change agent for continuous improvement through improved / enhanced process methodologies, and applies program & project management knowledge, skills, tools, and techniques to drive superior execution.

Key Responsibilities

  • Optimize business processes across the On Demand organization, developing and implementing new processes to continually improve the operations of the business

  • Ensure that all key initiatives are proceeding according to timelines, meeting targets and expectations, and adhering to established operating parameters; negotiate changes in project resources as necessary to achieve objectives and timelines

  • Organize, lead and project manage large cross functional projects for On Demand including scope, time, cost, quality, project resource management, communication and risks for the project

  • Work with key partners outside the On Demand business across technology integrations, new project development and ongoing vendor management

  • Coordinate cross-functional processes and projects from end to end with a continuous focus on improvement of KPIs across the business

  • Partner with Content, Programming, Product, Technology and other teams to assign shared resources to program components based on priority

  • Support annual budgeting process across the On Demand business

Education & Experience

  • Bachelor’s Degree required; MBA highly regarded

  • 10+ years of related Operations experience, with a minimum of 5 years leading cross functional teams

  • Demonstrated experience working within digital entertainment, preferably in digital video

Knowledge, Skills & Abilities

  • Strong organizational skills and an ability to think strategically about the On Demand business and future opportunities to explore

  • Demonstrated multi-project management skills with experience in organizing, prioritizing, planning, and executing large-scale projects from inception through implementation

  • Deep knowledge of current technology and systems for digital entertainment

  • Proven ability to work with cross-functional teams to ensure project task accuracy and drive resolution of issues and constraints

  • Experience working with and aligning multiple technical delivery teams, including software and hardware engineering, web and mobile development, and data analytics

  • Proven team-building skills in a collaborative environment with a customer service mindset

  • Exceptional communication & presentation skills

  • This position requires an onsite presence in Oakbrook Terrace for daily staff management; local or relocating candidates encouraged to apply

Physical Requirements

Sedentary work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or regularly move objects. Communicate and exchange information with co-workers/others in person and electronically. This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the needs of the organization.

Redbox® is always on the lookout for innovative thinkers. If you like solving problems in new ways, if you’re passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You’ll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.

If you need an accommodation to complete our application process, please contact us at Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with DisabilitiesApplicants and employees are protected from discrimination under Federal law. For more information please see EEO is the Law.

EOE including Disability/Protected Veterans

If you need an accommodation to complete our application process, please contact us at

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