Redbox Machine Support Tech (Technical Support Rep) in Oakbrook Terrace, Illinois
Machine Support Tech (Technical Support Rep)
This position is responsible for providing kiosk technical support to the Field Operations team for Redbox and other lines of businesses via phone calls or through our ticketing system. In this position as a Machine Support Tech, you are the first contact of technical support for all kiosk locations throughout the United States and Puerto Rico.
Resolve kiosk issues that are generated via a ticketing system and provide front line support to field technicians via phone
Perform in depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues
Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group
Document, track, and monitor problems to ensure timely resolution
Perform other job related duties as delegated by leadership team
Support and leverage other associates within the department to share best practices and knowledge
Education & Experience
High school diploma or GED required; additional technical certification preferred
1+ years of customer service experience required; prior help desk or technical support experience preferred
Experience with ticket tracking software and technical documentation preferred
Must be available to work nights, weekends and holidays as department provides support 7 days a week from 6am - 11pm.
Knowledge, Skills & Abilities
Excellent customer service, interpersonal and communication skills with high attention to detail
Strong trouble-shooting, problem-solving and multi-tasking abilities
Ability to work independently within established process and direction guidelines
Efficient time management practices and ability to prioritize work
Competency with Microsoft Windows 7 OS on an intermediate level (software installation and configuration, etc.)
Basic knowledge of system file drivers
Basic skills with Microsoft Office
Ability to adapt in a fast-paced, collaborative, and changing environment
Redbox® is always on the lookout for innovative thinkers. If you like solving problems in new ways, if you’re passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You’ll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.
If you need an accommodation to complete our application process, please contact us at email@example.com. Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities
Applicants and employees are protected from discrimination under Federal law. For more information please see EEO is the Law.
Posting Notes: || United States || Illinois || Oakbrook Terrace || ||