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Redbox Customer Support Service Rep. in Oakbroook Terrace, Illinois

Customer Service Support Rep (Machine Support Coordinator)

This position is a support function of the Machine Support department and Field Operations. The incumbent is responsible for handling a large volume of inbound and outbound phone call requests to complete various forms and strives to provide “one-call resolution” to our internal customers. This candidate will also be responsible for following up with our internal customers to ensure that their calls/email requests are completed in a timely manner.

Summary of Key Responsibilities:

  • Respond professionally to inbound field service oriented calls and emails for assistance with administrative documentation and tasks

  • Use ticket system for tracking customer interactions and problem resolution

  • Monitor dashboards and review reports to appropriately dispatch field service technicians as needed

  • Research and resolve a wide variety of customer questions/issues

  • Assists in other tasks as needed or assigned by leadership team

Qualifications & Experience:

  • High School diploma or GED required

  • 1+ year customer service experience via phone for internal or external customers required

  • 1+ year experience with Windows-based PCs, including general office software knowledge required

  • Ability to work flexible schedule including evenings, weekends and holidays

  • Experience with ticket tracking software preferred

Knowledge, Skills and Abilities:

  • Familiar with Microsoft Office Suite

  • Strong communication skills both written and verbal which includes excellent phone skills

  • Ability to adapt in a fast-changing environment that requires a high degree of multi-tasking and prioritization

  • Efficient time management practices

  • Ability to resolve difficult or stressful internal customer issues

  • Strong teamwork skills with track record of collaboration and accountability

  • Effective organizational and interpersonal skills with high attention to detail

Redbox® is always on the lookout for innovative thinkers. If you like solving problems in new ways, if you’re passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You’ll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.

If you need an accommodation to complete our application process, please contact us at careers@redbox.com. Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Applicants and employees are protected from discrimination under Federal law. For more information please see EEO is the Law.

Posting Notes: || United States || Illinois || Oakbroook Terrace || ||

EOE including Disability/Protected Veterans

If you need an accommodation to complete our application process, please contact us at careers@redbox.com.

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